Privacy Policies & SMS Compliance Statements

Effective Date: 16 September 2025
Agency: Hometown Health Insurance Agency

Effective Date: 16 September 2025

Agency: Hometown Health Insurance Agency

At Hometown Health Insurance Agency (“we,” “our,” or “us”), your privacy is important to

us. This Privacy Policy explains how we collect, use, and protect your information,

particularly as it relates to SMS text messaging in compliance with Federal

Communications Commission (FCC) guidelines, the Telephone Consumer Protection Act

(TCPA), and CTIA best practices.

1. Information Privacy & Security

We value your trust and take strong measures to protect your personal information.

• No Selling or Sharing: We do not sell, trade, rent, or distribute your personal

information to any third party for marketing purposes. Your data is used only to

provide you with health insurance services and communications related to your

coverage.

• HIPAA Compliance: We utilize HIPAA-compliant systems to protect sensitive health

and insurance information, ensuring that your data is handled with the highest

level of confidentiality.

• Secure Technology: All personal information you share with us is protected through

encrypted software, secure servers, and administrative safeguards designed to

prevent unauthorized access.

• Limited Access: Only authorized team members who need the information to serve

you have access to your records.

2. Information We Gather

In order to provide you with accurate insurance services, we may collect the following

information:

• Personal Identifiers: Name, date of birth, gender.

• Contact Information: Phone number, email address, home or mailing address.

• Insurance & Health Information: Policy numbers, Medicare/Medicaid details, and

benefit eligibility data necessary to assist with your coverage.

• Consent Records: Documentation of your opt-in or opt-out choices for SMS

messages and other communications.• We collect and use your personal data solely for the purpose of providing and

improving our services, communicating with you, and responding to your inquiries

or requests. Your data will not be transferred to external organizations.

• Data Use: Your information is used only to deliver our services, manage your

account, and communicate important updates or responses.

• Data Sharing: We do not share your personal data with any third parties.

• Data Protection: We implement strict access controls, conduct regular staff training

on data privacy, and use data encryption to prevent unauthorized access or sharing

of your information.

• Contact: For any questions, concerns, or to request to opt out of communications,

please contact us at admin@hometownh.com or 208-521-3445 here.

• If you have any questions or concerns regarding your privacy or this policy, you may

• Your data will not be transferred to external organizations.

• We are committed to protecting your personal information and have implemented

the following safeguards to prevent unauthorized sharing of your data:

• Administrative safeguards: Access to personal data is restricted to authorized

personnel only and regular privacy training is provided to.

• Technical safeguards: We use secure systems, encryption, and regularly updated

security protocols to protect your information.

• Physical safeguards: Our facilities and data storage locations are secured to prevent

unauthorized physical access.

• We are committed to protecting your privacy. This policy explains how we collect,

use, and safeguard your personal information when you use our website.

• Information Collection: We may collect personal information that you voluntarily

provide, such as your name, email address, and any other details you submit

through our forms or services.

• Use of Information: Your information is used to provide and improve our services,

respond to your inquiries, and communicate with you as necessary.

• Cookies: Our website may use cookies to enhance your browsing experience. You

can adjust your browser settings to refuse cookies if you prefer.

• Data Security: We implement appropriate security measures to protect your

personal information from unauthorized access, alteration, or disclosure.

• Data Sharing Your data will not be transferred to external organizations.

• Your Rights: You have the right to access, correct, or request deletion of your

personal information. To exercise these rights, please contact us using the

information provided on our website.

• Policy Updates: We may update this privacy policy from time to time. Please

review this page periodically for any changes.

3. How We Gather Information

We gather information in the following ways:• Directly From You: When you provide information via our website, over the phone,

through forms, or during in-person appointments.

• Text Message & Email Communication: When you reply to our reminders, opt in to

receive updates, or send us messages.

• Third-Party Partners (With Consent): When appropriate and authorized, we may

receive information from insurance carriers or government agencies (such as

Medicare or Medicaid) to better assist with your benefits.

• Website & Online Tools: When you use our HIPAA-compliant forms or scheduling

tools to submit information securely online.

• We collect and use your personal information to provide and improve our services,

process your requests, communicate with you, and ensure the security of our

website. Your data may be shared with trusted service providers who assist us in

operating our website and delivering our services, but only as necessary and under

strict confidentiality obligations. Your data will not be transferred to external

organizations.

• Contact Information

• If you have any questions or concerns about our privacy practices or your personal

data, you can contact us at: admin@hometownh.com

• Email: admin@hometownh.com

• Phone: 208-521-3445

• Address: 2300 N. Yellowstone Hwy Idaho Falls, ID 83401

4. SMS Opt In

• Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.

• Data Usage: We use your data solely for sending updates, appointment or delivery notifications, and reminders related to our products or services.

• Data Security: We protect your data with secure storage measures to prevent unauthorized access.

• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

• Messages are recurring, and message frequency varies.

• Contact Town Health Insurance at 208-521-3445 or admin@hometownh.com for HELP or to STOP receiving messages.

• Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to admin@hometownh.com or 208-521-3445. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

• You can send HELP or INFO for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.

• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Town Health Insurance will not sell, rent, or share the collected mobile numbers

5. Data Protection

We use administrative, technical, and physical safeguards to protect your personal

information. While no system is 100% secure, we are committed to keeping your data safe

and confidential.

We are committed to protecting your privacy. Your information is collected and used solely

for the purpose of sending SMS communications. We do not share your data with third

parties except as required by law. Your data will not be transferred to external

organizations.

Strict access controls are in place to ensure only authorized personnel can access your

informationWe continuously monitor our systems to prevent unauthorized sharing or access to your

data

If you have any questions or concerns regarding your data or this privacy policy, please

6. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be

posted on our website with the “Effective Date” listed at the top.

7. Terms and Conditions

By providing your phone number, you consent to receive conversational messages from

Hometown Health Insurance Agency. Message frequency may vary. On average, you may

receive 1-2 messages per month. Message and data rates may apply.

To get help, reply HELP to any message. To opt out, reply STOP at any time.

8. SMS Messaging Terms & Conditions

By providing your mobile phone number to Hometown Health Insurance Agency, you

consent to receive SMS text messages from us for the limited purposes outlined below.

Types and Purposes of SMS Communications

SMS text messages will be used solely for:

1. 2. 4. Appointment scheduling, confirmations, and reminders.

Responding to customer service inquiries.

3. General account-related communications.

Conversational messages in discussions related to coverages, services, and benefits.

We will not send marketing or promotional text messages without your express written

consent.

Examples of SMS Messages- Message Flow and Descriptions

Messages may be conversational in nature. Examples include, but are not limited to:• Appointment Scheduling:

“Hi [First Name], this is Hometown Health Insurance Agency. Just a reminder about

your appointment on [Date/Time]. Need to reschedule? Reply here and we’ll help

you find another time.”

• Customer Service:

“Hello [First Name], thanks for reaching out! How can we help with your health

coverage today?”

• Follow-Up / Support:

“Hi [First Name], this is Hometown Health Insurance Agency checking in. Do you

have any other questions about your plan or coverage we can help answer?”

• Informational Messages:

“Hi [First Name], this is Hometown Health Insurance Agency checking in. Just

wanted to make you aware that the Medicare Open Enrollment Period begins on

10/1 this year. Would you like any information from us about your plan?

• Conversational conversations:

“Hi (Client Name), this is Hometown Health Insurance Agency wanting to wish you a

happy birthday! Hope you have a great day, and that you are able to find something

to make your day special.” Transactional messages (e.g., order confirmations, shipping updates)

Frequency of Messages

The number of SMS messages you receive will vary based on your requests and

interactions with our office.

Opt-Out

You may opt out of receiving SMS messages at any time by replying “STOP” to any message

you receive. After opting out, you may receive one additional message confirming that your

request has been processed. To re-subscribe, you may contact us directly.

Help

For assistance regarding SMS communications, reply “HELP” to any message or contact our

office at [208-521-3445].

Message & Data Rates

Standard message and data rates may apply, depending on your mobile carrier and service

plan. Hometown Health Insurance is not responsible for any charges incurred as a result of

receiving SMS messages.

Privacy & Data Security• Your mobile number and any personal information shared via SMS are protected

through secure, HIPAA-compliant systems.

• We do not sell, rent, or distribute your information to any third parties.

• All SMS communications are intended only for customer support and account-

related purposes.

9. Contact Us

If you have questions about this Privacy Policy or our SMS compliance practices, please

handling of your data, please contact us at: [insert contact email or phone number here.

Your data will not be transferred, shared, or disclosed to any external organizations under

any circumstances.

Hometown Health Insurance Agency

Phone: 208-521-3445

Email: admin@hometownh.com

Address: 2300 N. Yellowstone Hwy Idaho Falls, ID 83401